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FAQ
FAQ
Frequently Asked Questions
Find answers to the most commonly asked questions to help you easily find solutions to various issues. If your question is still unresolved, you can click the button below to contact us!
What types of laboratory consumables does Nokesci offer?
Nokesci provides a wide range of products covering chromatography analysis, sample preparation, and cell culture, including HPLC/GC vials, syringe filters, SPE cartridges, microplates, pipette tips, cryovials, and more.
Are your products compatible with major laboratory instruments?
Yes, our products are highly compatible and designed to fit a variety of mainstream auto-samplers and laboratory instruments.
How can I choose the right syringe filter or sample vial?
We offer professional guidance based on your sample type, solvent compatibility, and experimental needs to help select the correct membrane material, pore size, and volume.
Do you offer medical-grade consumables?
Yes, some of our products meet USP Class VI and other medical-grade standards for use in clean and sterile environments.
Can you provide technical datasheets or test reports for your products?
Absolutely. Technical specifications and third-party test reports are available upon request or can be downloaded from our product pages.
Are Nokesci’s products certified?
Yes, our company is ISO 9001 certified. Certain products also hold CE, SGS, and other recognized international certifications.
How do you ensure product quality?
We implement strict quality control across the entire production process—from raw material selection to final inspection—to ensure stability and reliability.
Are your products sterile?
Yes, our cell culture consumables are sterilized (via gamma irradiation or EO) and are ready for laboratory use.
Where can I purchase your products?
You can purchase our products directly through our website. We offer multiple payment options, including Alipay, PayPal, and wire transfer.
Do you offer customized products?
Yes, we support customization such as vial specifications, labeling, and packaging. Please contact our sales team to discuss your requirements.
Can I request samples for testing?
Yes, sample requests are welcome. Please consult our sales team for sample availability and terms.
What after-sales services do you offer?
We offer technical support, product usage guidance, and return or exchange services in case of quality issues.
What should I do if there is an issue with the product received?
Please contact our after-sales service team immediately. We will evaluate the issue and provide a solution such as replacement or refund.
Is technical consultation available?
Yes, our experienced technical support team is available to assist with product application, method development, and troubleshooting.
How long does it take to ship an order?
For in-stock items, we typically ship within 1–3 business days. Customized products may require additional lead time depending on specifications.
Do you ship internationally?
Yes, we support global shipping. Our products are exported to various countries and regions, with flexible logistics options.
How can I track my order status?
Once your order is placed, we will provide a tracking number. You can also contact your designated sales representative for real-time updates.